Wrong Product Name

Hi Soran,

We have investigated the issue, and I would like to inform you that the issue is infact related to the Region Format on your machine,

We have taken note and in a future release the textbox is going to ignore the machine preference in order to mitigate this issue!

In the meantime, it would make sense to change these settings in order to activate your license, here are the steps:

1. Search for “Region” on your machine, you’ll find it under Control panel
2. Again, by accessing that folder, click again on Region
3. A prompt should appear, click on “Advanced settings…”
4. Change the Standard Digits to regular Digits in place of the Indo-Arabic numerlas
5. Click on OK and then restart

I have attached screenshots to help guide you in case you have a different language on your system.

After that, you can activate your license and then switch back everything by doing the same thing and clicking on the Reset button (see Step 4.png)

HTH,
Alaa

Thanks Alaa to reach me

but the problem still remains though I switched to the English language.

Hi Soran,

Looks like you have to use an english browser to copy/paste your license key.

The issue is, from what I can see from your screenshot, is the Indo-Arabic numerals that were replaced due to the browsers culture.

HTH,
Alaa