Problem installing versions 2.0.12 and 2.0.13

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Hello,

i’m having problem to upgrade from 2.0.11 to any superior version, from features to install select Autoupdater and Visual Studio 2017 (or other options) click install button and inmediatelly show:

“Server returned unexpected error 110 attempting to install package C:\Users\Mariano\AppData\Local\Temp\{9B6CC339-2402…etc…}\Wisej.x64.msi”

Any previous version to 2.0.12 install OK .

Any version 1.5 install OK.

Uninstall 2.0.11 and install 2.0.12 or 2.0.13 same problem.

SO Windows 8.1.

Thanks,

Mariano

 

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Hi, no luck for now with the installation problem, meanwhile i use nuget package to upgrade wisej 2.0 version on my projects.

Is possible to send the log file of the installation process to ITG team? the log is generated for advanced installer software but no luck into their forums.

Thanks,

Mariano

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A x64 machine Frank with SO 8.1 64bits.

Thanks.

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Hi Frank,

No luck, i redownload and install as administrator 2.0.13 and same error.

i install versions 2.0.2, 2.0.4, 2.0.8, 2.0.9, 2.0.11 OK

but when try 2.0.12 or 2.0.13 give same “..error 110 attempting..”

Thanks,

Mariano

  • Frank (ITG)
    Hi Mariano, is this a x86 or x64 machine ? Regards, Frank
  • Mariano
    Hi Frank I have the log from the installation package can i send to you the file?
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Thanks Mariano,

just retried 2.0.13 on a Windows 8 machine and it installed just fine.
Can you please try to redownload the exe and/or install as an Administrator ?

Best regards
Frank

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Hi Frank,

I download the install exe to local drive.

As aditional info I uninstall all wisej versions (2 and 1.5) and restart computer.

Install 2.0.9 OK

Install 2.0.11 over 2.0.9 OK

Install 2.0.12 over 2.0.11 FAIL (Server returned unexpected error 110 attempting to install package C:\Users\Mariano\AppData\Local\Temp\{A961FA7E-4E78…etc…}\Wisej.x64.msi)

Install 2.0.13 over 2.0.11 FAIL (Server returned unexpected error 110 attempting to install package C:\Users\Mariano\AppData\Local\Temp\{9B6CC339-2402…etc…}\Wisej.x64.msi)

Install 2.0.12 or 2.0.13 without previous version FAIL too.

Error showed inmediatelly when click “install” button

Thanks,

Mariano

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Hi Mariano,

are you installing from a network drive or RAM drive ?
If yes, can you please retry from a local drive ?

Best regards
Frank

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